AdTech

Director of Customer Success, SG

Location
Singapore
Job Level
Senior
Schedule
Full-Time
Job Type
Onsite
Salary
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Who Are We Looking For

This is a senior, people-facing leadership role responsible for the health and growth of the company's client portfolio across APAC. You will own the end-to-end customer success function, building scalable processes, managing senior client relationships, and driving retention and expansion across a complex, high-volume book of business. You will lead a small but growing team and work cross-functionally with Sales, Product, and Data to ensure clients are realising value at every stage of the lifecycle. This is both a strategic and a hands-on role, you will need to roll up your sleeves while also setting the direction.

What You'll Do

🛠️ Core Responsibilities

Client Ownership & Retention

  • Own the client portfolio across APAC, serving as the senior point of escalation for key accounts
  • Build and maintain executive-level relationships with clients ranging from large independent agencies to global holding groups
  • Lead QBRs, strategic reviews, and onboarding programmes across a broad and active book of business
  • Drive retention, upsell, and cross-sell activity in partnership with the commercial team

Team & Operations Leadership

  • Lead, mentor, and grow a team of Customer Success Managers across the region
  • Design and implement scalable CS processes, playbooks, and frameworks that support a high volume of client accounts
  • Set team KPIs and performance standards, ensuring consistent delivery across the function
  • Act as the operational backbone of the CS organisation — identifying inefficiencies and building structure where it is needed

Cross-Functional Partnership

  • Collaborate closely with Product and Data teams to translate client feedback into actionable product improvements
  • Partner with Sales on new logo onboarding and the handover process from commercial to CS
  • Represent the voice of the customer internally, championing client needs at a leadership level

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What You Bring

🎯 Skills and Experience:

  • 10+ years of experience in a customer-facing operations role, ideally within a digital marketing platform, AdTech, or performance marketing environment
  • Prior experience managing a large portfolio of agency or brand clients — whether from a platform, network, or agency-side environment
  • A background that includes exposure to paid search, paid social, programmatic, or related performance channels is strongly preferred
  • Proven track record of leading or building Customer Success or Account Management teams
  • Experience working in or with regional teams across APAC is highly advantageous
  • Exceptional client relationship management skills — you are polished, proactive, and confident at senior levels
  • Strong operational instincts — you know how to build processes and structure in a scaling environment
  • Data-literate and commercially minded, with the ability to translate metrics into meaningful client narratives
  • A natural team leader who develops talent and holds a high bar for quality
  • Comfortable in a fast-paced, evolving environment where you will need to prioritise and adapt quickly

🚀 You’ll Love This Role If…

  • You have led operations at a digital marketing platform, performance agency, or ad network and are ready for a more senior, regional remit
  • You thrive in managing a complex, multi-client environment and enjoy bringing structure to something that is growing fast
  • You want to be part of a mission-driven team building something with genuine market impact
  • You are looking for autonomy, ownership, and a seat at the table

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Key Information To Note

📍 Location: Singapore

🧑‍💼 Job Level: Senior

⏰ Schedule: Full-Time

📌 Work Setup: Onsite

✉️ If you’d like to apply, please do so by submitting your CV here, or in-mailing us directly.

☎️ You can also follow our LinkedIn page to keep up to date with future opportunities, or opportunities for colleagues or friends, as we offer an amazing $300 referral bonus!

If we have not contacted you in 28 days, we regret to inform you that this time around, your application has not been successful.

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