AdTech

Client Solutions Manager - SG

Location
Singapore
Job Level
Mid Level
Schedule
Full-Time
Job Type
Hybrid
Salary

Who Are We Looking For

🌏 This role is focused on the company's owned and operated inventory and audience extension. An individual who is a motivated self-starter and able to have a unique set of skills, including both operations-focused and customer-first mentality. The individual should have a passion for operations and process, have a pulse for new multi-channel advertising technologies, and must have deep digital advertising expertise

What You'll Do

🛠️ Core Responsibilities

  • Align directly with Sales representatives to provide seamless account management throughout all stages of the campaign lifecycle, including product education, briefing, campaign launch & delivery, and reporting & insights.
  • Serve as day-to-day contact for assigned accounts, building trust and rapport, and delivering exceptional client service
  • Educate new and existing clients on offered solutions and best practices to deliver client KPI’s
  • Lead campaign kick-off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
  • Work closely with our Ad Operations Team to ensure seamless delivery of campaigns.
  • Maintain a strong knowledge of the ads platform and offerings, providing expertise both internally and with clients.
  • Drive Account growth and up-sell opportunities.
  • Collaborate with the Marketing and Insights team for custom ideation and marketing solutions, providing a specific overview of the client’s objectives and goals.

What You Bring

🎯 Skills and Experience

  • 4-6 years of experience in Customer success, client services, campaign management, and/or ad operations in a revenue-generating capacity.
  • Strong understanding of digital and programmatic advertising.
  • Strong account management skills and experience in driving growth and/or adoption.
  • Previous experience in managing digital advertising campaigns.
  • Proficiency with ad technology tools, systems, and platforms, including DSPs, DMPs, publisher or agency ad servers, and 3rd party measurement, research, and verification vendors
  • Strong communicator with the ability to explain complex components in a simple and easy-to-follow manner.
  • Ability to hit key deliverable deadlines via good time management skills.
  • Proficient in Excel and PowerPoint
  • Ideally, have previously worked with publishers, agencies, and advertisers in both an operations and a client-facing capacity.
  • Your ability to interact with top advertisers and their ad agencies will be important for client satisfaction.

Key Information To Note

📍 Location: Singapore

💼 Job Level: Mid-Senior

⏰ Schedule: Full-Time

📌 Work Setup: Hybrid options available